Refund Policy

At The Time Square, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below.

Eligibility for Refunds

We accept refund requests under the following conditions:

• The item is defective, damaged, or incorrect upon arrival.
• The item is unused, in its original packaging, and in resellable condition (if applicable).
• The request is made within [X] days of the purchase date (or delivery date, if applicable).

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Digital/downloadable products.
• Gift cards and promotional items.
• Items that have been used, altered, or damaged after delivery.
• Items purchased on final sale or clearance.

How to Request a Refund

1. Contact Us – Email our support team at timesquareonline25.ghy@gmail.com or call [customer support number] with your order details and the reason for your refund request.
2. Provide Proof – Attach photos of the item showing the issue (if applicable).
3. Return the Item – If required, we will provide instructions for returning the product. Customers may be responsible for return shipping costs unless the item was defective or incorrect.

Refund Processing

• Approved refunds will be processed within [X] business days after we receive and inspect the returned item.
• Refunds will be credited to the original payment method used for the purchase.
• If you do not receive your refund within the expected time frame, please check with your bank or payment provider before contacting us.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company, as it may take some time for your refund to be officially posted.
• If you have done all of the above and still have not received your refund, please contact us at timesquareonline25.ghy@gmail.com.

Changes to This Policy

The Time Square reserves the right to modify this Refund Policy at any time. Changes will be updated on this page, and it is the customer’s responsibility to review the policy periodically.

For any refund-related inquiries, feel free to reach out to our customer service team.